LEGAL REFERENCE

Your Data Stays Yours

We built rokobet around one principle: your account, your payments, your privacy. Every piece of information you share — from your QRIS details to your betting history —...

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rokobet Your Data Stays Yours

What We Collect and Why

When you open an account with rokobet, we collect your name, email, phone number and payment details to verify your identity and process deposits via DANA, OVO, GoPay and QRIS. We also log your betting activity, session timestamps and device information to detect fraud, prevent account abuse and comply with local regulations in supported Indonesian regions. We never share this data with

advertisers or data brokers. Your information stays within our secure systems and is deleted according to our retention schedule once your account closes.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

24/7 SUPPORT

Privacy Questions? We're Here

Email Support Send privacy concerns to our data protection team. We respond within 48 hours with clear answers about how your information is used and stored.
Account Settings Review and update your personal details anytime. You can also request a full data export or account deletion directly from your rokobet dashboard.
Live Chat Our support team can walk you through privacy controls, explain data retention timelines and help you understand your rights under Indonesian data protection law.
TRUST MARKERS

How We Protect Your Trust

SSL Encryption

Every transaction between your device and rokobet servers is encrypted with industry-standard SSL protocols. Your QRIS, DANA, OVO and GoPay...

Regular Audits

We conduct quarterly security audits and penetration tests to identify vulnerabilities before they become threats. Results are reviewed by independent...

Data Minimization

We collect only what's necessary to run your account and process payments. Unnecessary data is deleted automatically after 90 days...

Breach Response

If a security incident occurs, we notify affected users within 24 hours with clear steps to protect your account. We...

Staff Training

Every rokobet employee with access to user data completes mandatory privacy and security training annually. Access is restricted to those...

Transparent Logging

We maintain detailed logs of who accessed your data, when and why. You can request an access log anytime to...

Consistency Across Our Platform

Same Policy Everywhere
Whether you're on rokobet.app via desktop, mobile or our native app, the same privacy rules apply. Your data handling is identical across all platforms.
Unified Account Data
Your account information syncs securely across devices. Login on your phone, switch to desktop — your privacy settings and data controls follow you.
Consistent Payment Security
QRIS, DANA, OVO and GoPay transactions are protected by the same encryption standard regardless of which device or entry point you use to deposit.
Single Privacy Dashboard
All privacy controls live in one place. You don't need to hunt across different pages or apps to manage your data, export records or request deletion.
Unified Retention Schedule
We follow one data retention timeline across all rokobet services. Closed accounts are purged on the same schedule; active accounts follow identical archival rules.
Coordinated Support
Our privacy support team has access to your full account history across all rokobet touchpoints, so they can answer questions faster and more accurately.
Aligned Legal Compliance
We apply the same Indonesian data protection standards to every rokobet service. No hidden differences between the web platform and mobile experience.
QUICK SIGNAL

What Defines Our Privacy Approach

01
Zero-Knowledge Architecture We don't store your QRIS PIN, DANA password or OVO credentials. Payment processors handle those directly. We only store encrypted transaction receipts and account balance.
02
Granular Consent Controls You choose what rokobet can do with your data. Opt out of marketing emails, disable location tracking or restrict betting history logging — all from your account settings.
03
Automated Data Deletion Temporary data like session cookies and login tokens expire automatically. Permanent data like account history is deleted 12 months after account closure unless you request otherwise.
04
Transparent Cookie Use We use cookies only to keep you logged in and remember your preferences. No tracking cookies follow you across the web. You can disable all non-essential cookies anytime.
05
Third-Party Restrictions We share data only with payment processors, fraud-detection services and legal authorities when required. No data brokers, no ad networks, no affiliate marketers get access.
06
Annual Privacy Report Every year we publish a transparency report showing how many data requests we received from authorities and how we responded. Full reports are available on our site.

Privacy Policy Questions

We retain your betting history for 12 months after account closure to comply with Indonesian financial regulations. After that, all records are permanently deleted. You can request earlier deletion by contacting our privacy team.

Yes. Go to Account Settings, select Privacy & Data, then choose Export My Data. We'll compile your account details, transaction history and profile information into a downloadable file within 7 business days.

No. We never sell your personal information to advertisers, data brokers or marketing firms. We share data only with payment processors, fraud-detection partners and Indonesian authorities when legally required.

We don't store your payment credentials directly. Payment processors handle that encryption. We only store encrypted transaction receipts and your account balance. All data travels over SSL-encrypted connections.

We notify all affected users within 24 hours with clear steps to secure your account. We also report the incident to relevant Indonesian authorities and publish a transparency update on our site within 72 hours.

Yes. Request permanent deletion from your Account Settings under Privacy & Data. We'll remove your profile, betting history and personal details within 30 days. Some transaction records may be retained for legal compliance.

No. Our cookies only keep you logged into rokobet and remember your preferences. We don't use tracking cookies that follow you across the web. You can disable all non-essential cookies in your browser settings anytime.